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VoIP Phone System Feature – Call Forwarding

Call Forwarding is a very simple yet highly useful PBX feature. It allows the user to forward calls from a particular location to a specific extension or location. Once Call Forwarding has been activated for a location on the network, the incoming calls are ‘redirected’ to the desired destination on the private telephone network. This feature can be activated on just about any extension the network such as a mobile phone or an IVR.

For example, if the marketing manager of a company is on leave for a couple of days, all incoming calls on his number can be forwarded to his immediate senior or subordinates.